Air Ticketing Jobs Kochi
An Air Ticketing Executive handles bookings and issues tickets for customer travel and provides travel assistance to make travel easy for clients/Air Ticketing Executive’s customers. To make travel simple for customers, Air Ticketing Executives must interact with customers, resolve any issues in ticketing, and provide/support any required travel arrangements in a customer travel service. Air Ticketing Jobs Kochi
What You’ll Be Doing:
- Booking global flights through Amadeus systems.
- Keeping track of and managing changes, cancellations, and special service requests.
- Keeping the professionalism when handling customer concerns over email and mobile channels.
- Quote new requests and changes other than the refund request and clarify refund requests.
- Working with the airline for the set of changes, fare conditions, and other exceptions.
- Writing professional, courteous emails.
What We Expect from You:
At least two years of practical knowledge and experience with international air ticketing with a GDS (Global Distribution System)
Completion of a Bachelor of Science degree in travel and tourism management
May Speak and write excellent English
Past work experience with Canadian, American, or Australian travel companies is a strong asset
Capacity to deal with clients autonomously, with respect and composure.
Strong analytical skill with respect to fare rules and regulation
Ability to work under stress while multitasking.
References to past work experience and of a professional nature are required.
Only applicants with GDS experience or other complementary qualifications (of a cultural or academic nature) will be reviewed.
Minimum Qualifications
Bachelor’s degree in Travel / Tourism Management
Experience in airline reservations and ticketing
Strong knowledge of airline reservation systems
Skills Required:
Customer Service
Time Management
Problem-Solving
Microsoft Office
Communication Skills
Attention to Detail
