RailYatri Jobs Jaipur
We are looking for a customer service representative to handle customer questions and complaints. You will also need to respond to orders and changes and route complaints through different communication methods. In order to be successful in this role you need to be calm under pressure and have experience using computers.
Customer Service Representative Responsibilities:
1.Always keep an encouraging, kind, and understanding attitude toward customers.
2. Answer customers’ questions.
3. Use different ways to talk to customers.
4.Understand and answer customers’ complaints.
5. Know everything about our products so you can fit all questions.
6. Take care of customer orders, applications, and requests.
7. Keep track of customer conversations and complaints.
8. Work with and organize staff as needed.
9. Offer suggestions about the way customer service is processed.
10.Oversee a group of new customer service representatives.
11.Make customers happy while offering company service support.
Required Skills:
At least a high school degree or GED.
Able to maintain composure when dealing with angry customers.
Basic computer literacy.
Customer service experience.
Customer Service Representatives will report to whom?
Most organizations have Customer Service Representatives report to:
Customer Service Manager
Support Team Lead
Call Center Supervisor
Operations Manager
Customer Representative Should Have:
- Communication and Active Listening Skills: Determine whether the candidate is able to articulate and listen to the customer’s needs and provide the necessary information.
- Problem Solving and Resolution of Conflict:
Assess the candidate’s ability to solve customer issues and conflicts by providing reasonable solutions.
- Knowledge of the Product and Customer Education: Determine whether the candidate is capable of understanding the organization’s products/services and can teach/explain it to the customer with confidence.
- Time Management and Multitasking:
Determine the candidate’s ability to handle more than one inquiry at a time by organizing his/her tasks and working efficiently with time constraints.
- Empathy and Customer Orientation: Determine whether the candidate is able to show understanding of the situation, patience, and a customer directed focus to improve satisfaction and loyalty of the customer.
Using customer service representative assessments helps you quickly remove unqualified applicants, making the hiring process more efficient. It sets you up to make high-quality hires that can provide top-notch customer service and contribute to the growth of the business.
