Metro Ticket Jobs Mumbai
Metro Ticket Executives help keep the metro rail network running smoothly by overseeing ticketing, assisting customers, and maintaining the everyday operations of the business. Ticket Executives are the first Metro contact for commuters, and, as such, are the authority’s initial point of contact in customer-friendly and safe transport services. Executives greet clients and communicate the business values. Metro Ticket Jobs Mumbai
Responsibilities
Ticketing & Fare Collection – Operate ticketing systems and counters to dispense passes, tickets, and travel smart cards.
Passenger Assistance – Respond to ticketing, route, fare, and travel queries. Differentiate service to the aged, differently-abled, and tourists.
Cash & Record Keeping – Record all daily transactions, cash, and sales for the day, and ensure end-shift reconciliation.
Customer Service – Process refunds, lost card assist, and recharges while explaining complex situations in simple terms.
Safety & Crowd Control – During peak times, assist other staff to implement their flow control strategies and ensure all counter safety procedures are observed.
Adherence – Train all staff in Metro protocols on guidance, order, and control.
Qualifications
Communication and customer relations.
12th Pass, Basic IT and ticketing systems knowledge.
Attention to Detail
Taking care of cash and accounts requires focus.
Solving problems does not need to be complex and applies to all situations, including passengers.
Being patient and disciplined in a fast-paced environment is needed.
Willing to work on weekends, holidays, and rotating shifts is a plus.
Academic Qualifications
At a minimum, you need to have passed 12th grade or equivalent.
Having a diploma or a degree will be looked at favorably.
Basic computer knowledge is a plus but not mandatory.
Job Environment
Metro Ticket Executives work from ticket counters to customer service places, and even to vending machines. This position requires a lot of interaction and managing people in queues. During rush hours, Ticket Executives might have to manage crowds while keeping calm. There is a set of rules to determine which Executives will work at which stations.
Salary and Advantages
Average Salary: ₹18,000 – ₹30,000 a month depending on the city and the metro corporation.
Extra Salary: Overtime, paid sick leave, free or discounted metro passes, health insurance, and provident fund.
Career Growth: With time gained, ticket executives can be promoted to senior position as ticket executives, customer service supervisors, or station controllers.
Selection Tests
- 15 Days Training Completed
- Knowledge of ticketing systems and basic IT skills will be tested for the computer skills test.
- Interviews and document checks to verify the shortlisted candidates will be the last step.
- Medical Test: All candidates must meet specified medical fitness standards.
- Why Consider a Metro Ticket Executive Position?
Because of the government/semi-government employment, it assures a sense of stability and security.
You will gain experience in contemporary urban transport systems.
There will be numerous opportunities for career advancement.
You serve the general public and facilitate the seamless travel of thousands of commuters, which is very gratifying
How to Apply for Mumbai Metro (MMRCL)
To apply for the Mumbai Metro MMRCL Token Operator post, candidates must carefully read the complete notification and instructions provided. After reviewing the details, click on the “Apply” button, which will redirect you to the official application portal. On the official page, verify your personal details and eligibility information, then fill in the application form accurately. Once all details are completed, submit the form successfully. Applicants are advised to carefully follow all terms and conditions mentioned in the notification, as incomplete or incorrect information may lead to rejection of the application
