Metro Jobs Mumbai
Working on and with Mumbai Metro rail involves several positions including: engineers, train operators, and positions in management, all of which take a certain education and skill set in order to excel in those specific positions. MMRCL rail ticket counter positions are no different in the way they take a specific set of skills in order to provide great service and take on and complete all of the responsibilities successfully. Make every passenger experience great. We are fore including operators, MMRCL ticket counter service and more. You will receive great experience in the overall smooth, safe, and efficient operation of a growing railway service. In our operations, the staff on the ground are the most important staff in the company. Metro Jobs Mumbai
MMRCL Ticket Counter Staff:
MMRCL duties:
- Sell tickets and smart cards to customers.
- Monitor and record cash and electronic payment transactions with accuracy.
- Be knowledgeable and provide explanations of fares, routes, and schedules.
- Help customers with any questions and problems they have with their tickets.
- Document and record transactions and daily sales to keep daily paperwork up to date.
Customer Service:
Main duties:
Assisting people boarding and alighting public transport.
Support and guide commuters, particularly during peak periods.
Address issues with courtesy and escalate as required.
Sustain passenger contentment and assist station functions.
Eligibility & Skills:
Educational requirements:
Typically, 10th or 12th pass from a recognized board for ticketing/customer support posts.
Good communication skills (in English and local languages) are often desirable.
Basic math and cash handling skills (for ticketing).
Pleasant and helpful attitude.
Freshers can often apply for entry-level positions
MMRCL Application Process:
The recruitment notification for Metro is released annually and is subject to change with every new post. The steps for recruitment are as follows:
Step 1: Notification and Advertisement of Vacancies
The vacancies are advertised on the Click to Apply now Section Form
Step 2: Eligibility Criteria Screening
The applications are screened to ensure eligibility criteria in order to confirm educational and age factors.
Step 3: Selection Process
The selective process is conducted through a variety of streams such as written exams, interviews, and skill evaluations, mainly for customer service roles.
Step 4: Document Verification and Medical Test
Once selected, candidates undergo verification of the identity and educational documents in order to finalize the appointment.
