Samsung Jobs Amritsar
A customer care executive attends to customers’ questions and problems by providing them with the help and support they need. They perform the outsized function of being the point of contact to clients and customers on behalf of the organization while practicing professionalism and courtesy. Samsung Jobs Amritsar
What Are the Responsibilities?
- Customer service. Attend to customer calls, emails and chats.
- Listen to and address customer issues, questions and comments.
- Problem-solving. Customer problems. Provide reasonable and timely solutions.
- Knowledge of product or service. Learn the various offerings of the organization, products or services, and the features and benefits they provide.
- Communication. Use simple and straight forward terms to relay info to customers.
- Documentation. Properly and accurately document all customer interactions and transactions.
- Proactive reporting or improvements. Document issues that arise more often and report them to the right persons for betterment of the process.
- Resolution of issues. Use logical reasoning to provide solutions to problems and address them by working with other teams to find solutions to more complex problems.
- Customer support. Teach customers how to use the product and features of it.
- Customer feedback. Report customer feedback to the respective departments. Help in obtaining feedback from customers to refine the service.
» Interested candidate Drop Resume 9811913992 to WhatsApp
What Are The Qualifications?
High School Education. A customer care executive is expected to have finished high school. A degree is more often than not a requirement.
Communication Skills:
You need to be able to talk and write to customers clearly and professionally when communicating with customers and clients.
Empathy: You should be able to listen to a customer and genuinely understand their problems.
Problem-Solving: You will need to use reasoning to come to a solution based on the information you have.
Patience: You must be able to handle high-stress situations and remain calm under pressure.
Technical Skills: You should have a basic understanding of customer service software.
Experience: You may have related work history in customer service, or you may be a good candidate for the entry-level jobs where skills and a positive attitude are the most important.
Attributes:
A positive attitude, the ability to work with a team, and a willingness to help people are critical attributes to be successful in this position.
Benefits:
Leave encashment
Paid sick time
Paid time off
