Token Operator Jobs Chennai
Chennai Metro Rail Limited (CMRL) A Token Operator is responsible for the timely, accurate, and customer-friendly ticketing service in determining the sales distribution of metro travel tokens and smart cards for the metro service. The operator is the first point of contact for commuters and is responsible for assisting, resolving, and disciplining issues and maintaining a professional atmosphere at the ticket counters.
Key Responsibilities:
Ticket and Token Sales: Issue metro tokens and smart cards to passengers through the automatic fare collection system and ensure correct fare collection. Customer Assistance: Guide passengers about the fare, route, and the metro schedule. Provide direction and a step-by-step procedure for the Ticket Vending Machine.
- Cash Handling: Record and account for the sale of tokens, cash inflow and outflow, and balance it at the end of each shift.
- Complaint Handling: Address complaints from passengers and attend to other issues in the scope of your authority. Refer issues to the relevant authority for a timely resolution.
- Station Operations Support: Assist the Station Controller in the operational management of the flow of passengers, crowd control, and safety during the rush hours.
- Machine Maintenance: Inform the technical department about tick risky fake tokens vending machines and other defective machines.
- Safety & Security: Ensure every passenger performs safe and orderly movements while observing metro operational and safety guidelines.
- Shift Work: This position requires completion of rotational shifts that include weekends and holidays to provide 24 hour service
Educational Qualification:
Candidates must have completed 10th, 12th, or Diploma in a board or an institute. Preference will be given to Graduates in any discipline. The candidate must have basic computer and cash handling skills
Required Skills:
The candidate must have strong written and spoken communication skills. The candidate must be able to manage passengers in an effective and polite manner. The candidate must possess strong arithmetic and analytical skills. The candidate must have an understanding of ticketing systems and metro operations (Training will be provided). The candidate should have a strong sense of responsibility, be punctual and be able to work in a team.
Age Limit:
Minimum: 18 years
Maximum: 28 years (Age relaxation will be provided as per government orders for reserved categories).
Salary and Benefits:
Starting Salary: ₹25,000 – ₹65,000 per month (approx.)
- The additional benefits include:
- Participation in PF and ESI systems
- Paid leaves and holidays
- Provision of health insurance and travel benefits
- Possibility of internal promotions and skill development
Selection Process:
Written Test: General knowledge, mathematics and reasoning
Personal interview: assessment of communication skills, attitude and suitability for the role
Medical Test: the candidate must fulfill the stipulated medical requirements for metro operations.
Work Environment:
Token Operators mainly work at metro stations, ticket counters, and control rooms. This position requires long hours of standing, continual exposure to the public, and extreme accuracy, discipline, and conscientiousness. Applicants need to be attuned to variations of bookings and be able to deal with the stress of crowds at busy metro hours.
How to Apply:
- All interested applicants can apply at the official website of Chennai Metro Rail Limited (CMRL).
- Look for and click the “Career” or “Recruitment” option in the menu.
- Under that you will find the link for Token Operator Vacancy 2025.
- Complete the online application and attach the requested documents.
- Make sure to do this in advance of the cut-off time described in the advertisement.
Conclusion:
Working as a Metro Token Operator in Chennai provides a steady job in the growing urban transport sector. It suits those who respect discipline, enjoy customer interactions, and wish to aid a city in maintaining effective public transport. Given the training, benefits, and job security, this position becomes one of the most highly desired entry-level positions in the Chennai Metro network
